Usage-Centered Interface Design for Knowledge Management Software
| dc.creator | Karner,Harald | |
| dc.creator | Droschl,Georg | |
| dc.date | 2002 | |
| dc.date.accessioned | 2024-02-06T12:51:48Z | |
| dc.date.available | 2024-02-06T12:51:48Z | |
| dc.description | In IT-supported knowledge management (KM), the software user interface is at the boundary between persons and the knowledge management system (KMS). It plays a central role because seen from the users point of view, the user interface is the system. This paper presents a case study in which a particular User Interface Design methodology was employed to design a prototype KMS user interface for an inbound call center. In this example, we combine knowledge re-use and expert location. | |
| dc.format | text/html | |
| dc.identifier | https://doi.org/10.3217/jucs-008-06-0634 | |
| dc.identifier | https://lib.jucs.org/article/27890/ | |
| dc.identifier.uri | https://openrepository.mephi.ru/handle/123456789/8175 | |
| dc.language | en | |
| dc.publisher | Journal of Universal Computer Science | |
| dc.relation | info:eu-repo/semantics/altIdentifier/eissn/0948-6968 | |
| dc.relation | info:eu-repo/semantics/altIdentifier/pissn/0948-695X | |
| dc.rights | info:eu-repo/semantics/openAccess | |
| dc.rights | J.UCS License | |
| dc.source | JUCS - Journal of Universal Computer Science 8(6): 634-643 | |
| dc.subject | user interface design | |
| dc.subject | usage-centered design | |
| dc.subject | knowledge management | |
| dc.subject | interaction patterns | |
| dc.subject | call center | |
| dc.title | Usage-Centered Interface Design for Knowledge Management Software | |
| dc.type | Research Article |