Usage-Centered Interface Design for Knowledge Management Software
Дата
Авторы
Karner,Harald
Droschl,Georg
Journal Title
Journal ISSN
Volume Title
Издатель
Journal of Universal Computer Science
Аннотация
Описание
In IT-supported knowledge management (KM), the software user interface is at the boundary between persons and the knowledge management system (KMS). It plays a central role because seen from the users point of view, the user interface is the system. This paper presents a case study in which a particular User Interface Design methodology was employed to design a prototype KMS user interface for an inbound call center. In this example, we combine knowledge re-use and expert location.
Ключевые слова
user interface design , usage-centered design , knowledge management , interaction patterns , call center