Ariadne: Supporting Coordination through a Flexible Use of the Knowledge on Work Processes
Дата
Авторы
Simone,Carla
Divitini,Monica
Journal Title
Journal ISSN
Volume Title
Издатель
Journal of Universal Computer Science
Аннотация
Описание
Knowledge of the cooperative work processes characterizing an organization is a fundamental patrimony not only for people involved in their automation but also for the whole organization in performing its everyday activities. The paper focuses on workflow technology as a set of tools both supporting coordination and enhancing management of the knowledge of work and learning processes within a group of people coordinating their own activities. The paper presents a framework for the construction of coordination mechanisms whose design principles and tools make them a technology enabling the sharing of knowledge about processes and the incremental learning of people within the organization. These claims are illustrated through a working example.
Ключевые слова
CSCW , coordination mechanisms , knowledge management , multi-agent systems