Analyzing Wiki-based Networks to Improve Knowledge Processes in Organizations

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dc.creatorMüller,Claudia
dc.creatorMeuthrath,Benedikt
dc.creatorBaumgraß,Anne
dc.date2008
dc.date.accessioned2024-02-06T12:56:15Z
dc.date.available2024-02-06T12:56:15Z
dc.descriptionIncreasingly wikis are used to support existing corporate knowledge exchange processes. They are an appropriate software solution to support knowledge processes. However, it is not yet proven whether wikis are an adequate knowledge management tool or not. This paper presents a new approach to analyze existing knowledge exchange processes in wikis based on network analysis. Because of their dynamic characteristics four perspectives on wiki networks are introduced to investigate the interrelationships between people, information, and events in a wiki information space. As an analysis method the Social Network Analysis (SNA) is applied to uncover existing structures and temporal changes. A scenario data set of an analysis conducted with a corporate wiki is presented. The outcomes of this analysis were utilized to improve the existing corporate knowledge processes.
dc.formattext/html
dc.identifierhttps://doi.org/10.3217/jucs-014-04-0526
dc.identifierhttps://lib.jucs.org/article/28967/
dc.identifier.urihttps://openrepository.mephi.ru/handle/123456789/9626
dc.languageen
dc.publisherJournal of Universal Computer Science
dc.relationinfo:eu-repo/semantics/altIdentifier/eissn/0948-6968
dc.relationinfo:eu-repo/semantics/altIdentifier/pissn/0948-695X
dc.rightsinfo:eu-repo/semantics/openAccess
dc.rightsJ.UCS License
dc.sourceJUCS - Journal of Universal Computer Science 14(4): 526-545
dc.subjectsocial software
dc.subjectwiki
dc.subjectknowledge work
dc.subjectnetwork analysis
dc.subjectcollaboration network
dc.titleAnalyzing Wiki-based Networks to Improve Knowledge Processes in Organizations
dc.typeResearch Article
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