A Guided Tour through the Siemens Business Services Knowledge Management Framework

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dc.creatorRamhorst,Dirk
dc.date2001
dc.date.accessioned2024-02-06T12:51:20Z
dc.date.available2024-02-06T12:51:20Z
dc.descriptionThis case study illustrates the knowledge management framework that was designed during the introduction of knowledge management instruments at Siemens Business Services GmbH & Co. or SBS, as it is known. The knowledge management framework will give the reader an understanding of the holistic approach to knowledge management and the different stages of implementation. It also introduces the key learning processes experienced by Siemens Business Services (SBS) during the various implementation phases. The knowledge management (KM) requirements, challenges and solutions within the service business are highlighted. The case study also shows the challenges and objectives of knowledge management (KM) programs, in general, and at Siemens Business Services (SBS), in particular. Based on the experience of the implementation of KM at SBS, the case study closes with critical success factors for other KM implementations, both within and outside Siemens.
dc.formattext/html
dc.identifierhttps://doi.org/10.3217/jucs-007-07-0610
dc.identifierhttps://lib.jucs.org/article/27807/
dc.identifier.urihttps://openrepository.mephi.ru/handle/123456789/7996
dc.languageen
dc.publisherJournal of Universal Computer Science
dc.relationinfo:eu-repo/semantics/altIdentifier/eissn/0948-6968
dc.relationinfo:eu-repo/semantics/altIdentifier/pissn/0948-695X
dc.rightsinfo:eu-repo/semantics/openAccess
dc.rightsJ.UCS License
dc.sourceJUCS - Journal of Universal Computer Science 7(7): 610-622
dc.subjectinformation systems
dc.subjectknowledge management
dc.titleA Guided Tour through the Siemens Business Services Knowledge Management Framework
dc.typeResearch Article
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